Menu visibility control

Video

Events

Startup Surgery

Most Recent

Investments

Limejump closes £3m Series A to disrupt the energy utility market

News

Mass redundancies at Jinn as startup struggles to succeed in on-demand delivery market

Tech City Voices

Tribunal fees ruled unlawful: How will this impact gig economy firms?

Press Releases

GreenKey Technologies and Red Box Recorders partner to launch integrated trading voice collaboration and compliance recording solution
Leading light in British HealthTech, Network Locum, rebrands to Lantum
SteelEye announces regulatory tech specialist Matt Smith as CEO

Service Design Workshop

18:15 Thu 23 Mar, 2017 GA London, The Relay Building 1st Floor, 114 Whitechapel High Street London, E1 7PT Add this: Google Calendar or Other calendar
twitterlinkedinFacebookgoogle_plustwitterlinkedinFacebookgoogle_plus

Service Design is a well established, yet often misunderstood discipline that focuses on the development of solutions with consideration to all channels and touch points from both a user and organisational perspective.

It’s a growing industry, and now that we can clearly see the value of a better designed service the industry will continue to accelerate.

Many companies are going through a shift from being a product-led organisation to a service-led one, and the benefit of this shift is often increased customer loyalty, and the customers are also willing to pay more.

Service design is a method of designing experiences that reach people through many different touch points and that happens over time.

Services are holistic and complex, but we strive to make it simple, useful and delightful.

Understanding the methodology of service design can help you to create better services for your users (meaning everyone involved in the service ecosystem).

In this workshop we’ll have a close look at some of the key tools that we use in the service design process in order to understand what people need and how to translate that into meaningful insights for the business, and essentially into a service.

Takeaways:

– Explore tools and approaches for designing and communicating a service
– Learn different ways to gain empathy for the user and translating it into meaningful and tangible insights
– Explore different ways to generate ideas for different touchpoints and how to communicate the new service

Prereqs & Preparation:

It would be helpful to have a basic understanding of human centred design principles, and read up on anything by IDEO, The Service Design Network, or the Design Council.

twitterlinkedinFacebookgoogle_plustwitterlinkedinFacebookgoogle_plus
Get tickets…

Editor's picks

Limejump

Limejump closes £3m Series A to disrupt the energy utility market
posted 6 hours ago

startup empty office

Mass redundancies at Jinn as startup struggles to succeed in on-demand delivery market
posted 7 hours ago

supreme court

Tribunal fees ruled unlawful: How will this impact gig economy firms?
posted 8 hours ago

urban massage

VIDEO: Urban Massage’s founder on the challenges and joys of growing a tech startup
posted 11 hours ago

London FinTech

UK ‘ranks third for global FinTech VC funding as firms raise $564m in H1 2017’
posted 13 hours ago

Cleo

FinTech startup Cleo gets £2m in round led by LocalGlobe
posted 14 hours ago