Menu visibility control



Startup Surgery

Most Recent


British robot firm moves production to Madrid to maintain EU base post-Brexit


AI startup Mogees raises £1m, brings total to £3m


InsurTech startup Neos lands £5m in Series A round

Press Releases

Zzish hits £1.15m funding target on Crowdcube for technology that will democratise quality education and move the needle on learning
Okappy announces the launch of its investment pitch on the AngelsDen equity crowdfunding platform
Recruitment disruptor poised for further growth with €8m investment secured

Service Design Workshop

18:15 Thu 23 Mar, 2017 GA London, The Relay Building 1st Floor, 114 Whitechapel High Street London, E1 7PT Add this: Google Calendar or Other calendar

Service Design is a well established, yet often misunderstood discipline that focuses on the development of solutions with consideration to all channels and touch points from both a user and organisational perspective.

It’s a growing industry, and now that we can clearly see the value of a better designed service the industry will continue to accelerate.

Many companies are going through a shift from being a product-led organisation to a service-led one, and the benefit of this shift is often increased customer loyalty, and the customers are also willing to pay more.

Service design is a method of designing experiences that reach people through many different touch points and that happens over time.

Services are holistic and complex, but we strive to make it simple, useful and delightful.

Understanding the methodology of service design can help you to create better services for your users (meaning everyone involved in the service ecosystem).

In this workshop we’ll have a close look at some of the key tools that we use in the service design process in order to understand what people need and how to translate that into meaningful insights for the business, and essentially into a service.


– Explore tools and approaches for designing and communicating a service
– Learn different ways to gain empathy for the user and translating it into meaningful and tangible insights
– Explore different ways to generate ideas for different touchpoints and how to communicate the new service

Prereqs & Preparation:

It would be helpful to have a basic understanding of human centred design principles, and read up on anything by IDEO, The Service Design Network, or the Design Council.

Get tickets…

Editor's picks

British robot firm moves production to Madrid to maintain EU base post-Brexit
posted 6 hours ago

AI startup Mogees raises £1m, brings total to £3m
posted 7 hours ago

smart home

InsurTech startup Neos lands £5m in Series A round
posted 11 hours ago

Bath-based wedding planning app Prezola raises £3m
posted 12 hours ago


EXCLUSIVE: IoT startup ThingTrax gets over £250,000 in Seed funding
posted 16 hours ago

Amber Rudd

UK govt reportedly planning to ban encryption following Manchester attack
posted on May 24, 2017